HOW OUR IT SUPPORT
CAN HELP YOUR BUSINESS
Whether your business has 5 users or 250 users, our team deliver professional, fast and reliable IT support services tailored to your business needs.
We can provide 24 hour support for businesses that work around the clock. Our team will always answer the phone, never an outsourced support provider, ensuring you always speak to somebody you know and trust.
Our support services include:
- Contact third parties on your behalf
- Support and maintain workstation, server and cloud systems
- Assist with IT security accreditations
- Provide up to date advice and solution design
- Provide software support, for example Sage Accounts and Payroll
- Provide annual cybersecurity training
- Provide backup and disaster recovery management
- Optional 24/7 phone support
What our customers say
We have been supported by Southern Solution for 3 years and rely on their friendly professional team as if they were in-house as they feel like they are ! Every person we deal with is a consummate professional but always approachable and friendly and very able to work through any problem we have. We have also called on them to help train our employees on IT security.
150 User Company
We changed our IT provider to Southern Solutions in late 2020; we moved over to a Microsoft cloud based system. The changeover was very smooth and took place over a weekend. We also moved offices in October 2021; Southern Solutions handled any issues quickly and with no fuss making sure all of our IT worked correctly ready for the start of work the following Monday.
40 User Company
We have been using Southern Solutions for a couple of years now and would thoroughly recommend their service, in fact we have to several of our colleagues. If you are looking for for a support company with great values and amazing customer service you will find it with them
10 User Company
Southern Solutions are quite honestly heroes! Since starting to use them just over a year ago they have transformed our company and really bought our use of technology up to modern day. This has all been done with complete professionalism and patience - and they have needed lots of it! There is no way that our whole team would have been successfully working from home within 2 days of 'lockdown' without them as it's not something that we have ever done before now. We cannot thank them enough for that they have done, and continue to do, for us.
20 User Company
I am writing to thank you for the wonderful service your company provides for IT. As a busy Solicitor at Biscoes, I always need my computer and IT systems to be working satisfactorily to ensure I can respond to my client’s needs as quickly as possible. Thankfully, your company provides an excellent service to help ensure I can work in this way.
Adam D.A. Manning
150 User Company
The benefits of our IT
Support in Portsmouth
Fast response times
We endeavour to answer all calls within 2 rings
One of our team at the end of the phone when you need it most
Training for your staff
Free face-to-face cybersecurity training for your staff
Trusted IT support
100% 5 star reviews since 2008.
Thinking of switching
IT support providers?
We know that changing providers can be worrying, but moving to Southern Solutions couldn't be easier. We work with your current IT suppliers to ensure a smooth transition and eliminate any disruption to your company IT.
Simply get in touch and have a conversation with one of our team who can audit and advise on your current IT systems for free.
FREQUENTLY ASKED QUESTIONS
We provide IT services primarily to businesses across Hampshire and the IOW. We can, however, support companies regardless of location.
Remote working has become a huge part of any business, and we realise the importance of flexibility within companies. Regardless of your current IT infrastructure, we ensure you can work just as productively from home as you would in the office. All of our support plans cater for home workers as well as office staff, when it comes to IT location should never be an issue.
We provide our customers 3 main ways to raise a support ticket. If you like a chat, our support team are available by phone to raise tickets for you and get working on your issues immediately. Alternatively you can send us an email which will automatically raise a ticket with the support team for you. Finally you can raise a ticket using our remote management software installed on your computer. It couldn't be easier.
We certainly do! Whichever your preferred platform, we have the tools and expertise to monitor, protect, and support your devices.
We support Apple and Android devices with our mobile device management solution. We can ensure that your company data and your staff access to that data maintains compliant even when accessed through mobile devices. If you wish to lock down devices to only perform business operations, we can do that too!
Portsmouth IT Support for your business
Your IT support needs to be a priority.
Chat to one of our team today and join the Portsmouth businesses already benefitting from the IT support desk that helps businesses thrive.
- 02382 022 099
- 4400 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7FJ