Support is at the foundation of everything we do here at Southern Solutions, and it’s what our customers rely on us for. We pride ourselves on the ability to not only resolve problems and help our customers, but to do so in an approachable and friendly way, ensuring you are happy with every interaction you have with us.
Our customers look at us as their own internal IT department, and we never turn away a phone call or request for help. We do whatever we can to help you, as we understand how frustrating an IT issue can be. We are happy to speak to suppliers on your behalf to save you time. If we are your only number for local IT support, including key areas such as cyber security, plus giving you consultancy then we are doing our job right.
We know that it’s frustrating and costly waiting for issues to be solved, so we strive to resolve 80% of problems within first contact. 80% of issues reported to us are solved straight away from that initial contact. When you call us you can guarantee you’ll get great local IT support, nothing less!
Our typical service agreements
Some typical service agreements with customers are listed below, but we are more than happy to tailor all products to suit your needs as we know all businesses are different.