Our MD, Oli, established Southern Solutions 12 years ago, since then his aim has stayed consistent, to provide quality, honest and reliable IT support. We’ve taken some time out to chat to Oli about his role, the service Southern Solutions provide and what makes the organisation more than an IT support business.
He tells us that Southern Solutions provide great IT support because of their knowledge, expertise, personality and the ability to resolve all issues in a fast, friendly way. Oli finds meeting new people and working with them to improve their infrastructure, plus the support they receive, rewarding. Taking customers that are utilising messy, time consuming and old-fashioned infrastructures, and migrating them to a system that saves time and therefore, money is Oli’s favourite part of the job.
What are Oli’s main priorities when working with a new customer?
When talking about how Southern Solutions structure their IT support, Oli was keen to emphasise that they base it around customers and their business. He tells us that they like to provide a completely managed service, in order to be a customer’s one port of call. Oli is often told that this takes a huge amount of stress away from customers. He feels that the expertise within Southern Solutions enables them to offer advice across all things IT, at any time.
Being a proactive company, they aim to be always looking at new ways to make the customer’s IT even better. A culture driven by Oli is to maintain a high level of contact with customers, providing quarterly/half-yearly meetings, plus on-site Cyber Security training inclusive with all agreements. Customers are always welcome to visit the office for general catchups and training with tea and biscuits provided!
Why is Southern Solutions’ IT support unique? Well….
- There is not a traditional helpdesk set up, with tiers of mixed-ability staff. Our helpdesk is run by 3rd line engineers that can handle any request put to them and NEVER talk IT jargon.
- Southern Solutions are constantly researching new ideas to improve business IT support and we proactively pass our knowledge and ideas onto our customers
- We are a team and aim to become part of our customer’s team
- We all abide and are passionate about our Southern Solutions Code of conduct
Good reviews of Southern Solutions aren’t rare, with common feedback being that the support guys are amazing at what they do and their ability to deliver it is high. A big part of providing a quality IT support service is the culture within the business. Oli feels strongly about creating a strong culture of respect and trust, with everyone in the team treated as integral part of the company. He feels that the Southern Solutions team works so well together because they help each other, respect each other and laugh with each other. Always maintaining the Southern Solutions Code of Conduct.