Have you factored IT support into your 2020 business plan?

Published: 30 / 12 / 19

It’s January, the start of a new business year for many of us. We’re sure you’ve completed your business plans and financial forecasting for the year ahead, you know what you want to achieve and how you plan to get to that goal. Planning ahead gives you time to react and adapt, should any issues arise. Your IT on the other hand, requires more than just a small amount of planning, as a failure in your IT systems could have a huge impact on your business. Do you also have IT experts working within your business who would be able to react instantly should a system failure occur?

With IT being our speciality, we have a wealth of knowledge as this is what we do day in, day out. We keep abreast of recent update notes and ensure we have access to the latest software and hardware. For a small to medium size business there actually may not be enough demand on a daily basis to employ an IT expert, therefore making outsourcing a more cost-effective option. You may also find yourself relying on a more ‘tech savvy’ employee to solve any IT related problems, perhaps taking them away from their core role, this is time consuming and a waste of resources.

Our MD, Oli, works closely with all of our contract customers who made the decision to outsource their IT support with us. He offers this piece of advice to any business undecided on whether to go for it and outsource their IT:

“Just talk to me. Use my knowledge, skills and expertise to really understand how IT support can work to benefit your company. A big part of providing this support is understanding your business and together we can establish your exact needs and requirements. You can then make an informed decision.”

Interestingly a survey by YouGov in October 2019 found that 34% of British businesses outsource their IT support. A third of these businesses chose to do so because they get better results by outsourcing, another third made the choice because it’s cheaper and the final third found that outsourcing their IT support is more efficient. Support is at the foundation of everything we do here at Southern Solutions, and it’s what our customers rely on us for. We pride ourselves on the ability to not only resolve problems and help our customers, but to do so in an approachable and friendly way, ensuring you are happy with every interaction you have with us.

If you are coming to the stage where you feel that your IT support would be better served by outsourcing, please get in touch with us!

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